Impressive customer service

Yesterday I signed up for a free trial of an online forms creation system, logiforms. I am very impressed by the company's follow through. See this letter, thatwas in my in-box this morning:


Hello,

My name is [original contained sender's name], I'm an account manager with logiforms.com. I see you signed up on our free trial yesterday and I wanted to let you know that I have been assigned as your personal account manager. If you need any questions asked, please feel free to contact me. I'm not a sales guy, I'm one of the developers, and I can answer any of your technical questions and help you get up and running quickly.

If you want to touch base and need some quick answers, feel free to give me a ring directly at tel: 206 384 4671 ext 101. Also, if your having trouble gettiing started check out our video tutorials (http://www.logiforms.com//index.lf/method/videotutorialIndex/) and our quickstart guides (http://www.logiforms.com//index.lf/method/quickstart/) for answers.

[original email contained the person's name]
tel: [original email contained this info]
email: [original email contained this info]

P.S We also have a current promotion where we will design your first form for free.
You can learn more about this here http://www.logiforms.com/index.lf/method/freeformdesignandConultation/freeformdesign.html.

Information Architecture Tools

I'm still struggling to come up with better ways to manage website content for large websites. While not having the perfect answer, the Information Architecture Institute has a good collection of tools and templates for web-related information architecture. See:
Tools - Information Architecture Institute