Website usability; the link between customer service, the Internet, and profits; the role of the Web in corporate communications. How to make your website sell and communicate more effectively! By Web Mystery Shoppers founder, Tema Frank.

Thursday, August 28, 2008

Contend Management a misnomer

The more I've worked with content management systems, the more disillusioned I've become. None of them, for example, seem to provide a detailed content inventory: something you'd think would be pretty basic in something called a content management system.

It seems that to do a thorough inventory you still have to do the grunt work with an Excel spreadsheet (or something similar) in order to find out the basics:
  • page identifier
  • page subject/keywords
  • author
  • date created/date last modified
  • who last modified it and how
  • type of document (html, pdf, image, video, etc)

In my opinion, a good CMS should not only provide such a tool, it should:

  • be able to send out reports to the people responsible for specific pages to remind them when it is time to check that the content is still relevant, and
  • automatically check regularly to see that the links are still valid (and send the owner a notice if any of the links have died).

If you've found such a tool, let me know! Because even when I attended an international conference of web content managers (with lots of vendors present), none had a CMS that could do these things.

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